Office Clerk

Energetic, Reliable and Dependable
Two (2) Years of Experience in an Office Setting with Substantial Customer Service Interface with the Public within the last Five (5) years
Sufficient Knowledge of Office Automation Software and be Familiar with the use of On-line Databases
Strong Interpersonal and Strong Customer Service Skills
Has and Maintains a Professional Demeanor and Appearance
Possess a Positive and Courteous Attitude towards All Persons Encountered
Ability to Attend Job and Database Training, Adhere to Instructions, Learn, Maintain and Document Acquired Information For Use As Needed
Able and Available to Work Overtime as Needed
Drug, Alcohol or any other Incapacitating Agents Free
Able to Positively Pass a Background Investigation
Minimum Education - High School Graduate
Preference will be given to candidates that have a current or past federal/DHS/OPM background check or clearance.
Provide Routine Clerical And Administrative Duties Including Answering Phones, Mail Processing, Scanning, Collating Packets and Filing
Greet and Check-In Applicants Applying For The Trusted Traveler Program
Schedule, Reschedule And Conduct Interviews
Collect And Verify Information
Complete Worksheets, Track History Data, Brief Members, Collect Fees, Answer Questions/Inquiries from the Public, Assist with Account Creation and Card Activation
Verify Identity Of Applicant, And Confirm That Applicant Has Required Documents To Complete Transactions
Determine Customer Needs, Answer General Inquiries And Concerns, And Ensure That The Check-In Process Is Performed in a Timely Manner To Prevent a Back-Up Of Customers Awaiting Assistance
Maintain Accessible up to Date Written Information On Program Requirements, Enrollment Process and Other Relevant Material to Expeditiously Assist The General Public and Program Members Via Phone or In-Person
Process Applicants For The Trusted Travelers Program
Notify The Government Inspection Staff Of Any Information Which Could Adversely Affect a Person's Application For Acceptance Into The Program. This Position Does Not Have The Authority To Make Eligibility Decisions For An Applicant
Check Applicant-Supplied Information by Accessing Databases
Perform Other Duties As Assigned

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