Passenger (Customer) Service Agent

At?WorldWide Flight Services, we employ thousands of experienced professionals, from ramp and cargo handlers to maintenance technicians and passenger service specialists - trained and dedicated to ensure our customers enjoy smooth operations both on the ground and in the air.

Working at Worldwide would provide.

  • Aviation ? a Dynamic Occupation

  • Opportunity to Gain Airline Experience

  • Competitive Salaries and Benefits

  • Full-time/Part-time Opportunities

  • On-the-job Training for Most Positions

  • Geographic Flexibility

  • Opportunity for Advancement


An Agent Passenger Service performs all aspects of airport and passenger service functions including:?? making reservations, preparation and issuance of tickets and itineraries, computation of fares, issuance of refunds, checking baggage, collection of excess baggage charges, providing passengers with general travel information; meets aircraft at gate or loading area, performs duties in the departure lounges or at boarding gates when enplaning and deplaning passengers, checks passenger ticket for validity and lifts appropriate coupon, completes all necessary arrangements for accommodating passengers holding reservations, standbys and their luggage, determines flight close-out time and prepares, completes and checks various flight forms for accuracy, invalidates tickets and completes post-departure procedures; performs lost and found activities, initiates tracing procedures for lost passenger articles, keeps owner informed of progress of search and returns found articles to customer, processes claims for damaged or lost baggage and personal articles and makes on-the-spot settlement of minor claims, forwards reports on larger claims to proper Company personnel, prepares and maintains required records and reports of lost and found activities; receives airfreight shipments, establishes acceptability, determines routing, classifies, computes rates and other tariff charges and collects payments, prepares routing data, carrier releases, transfer manifest drayage documents and various domestic and international forms, maintains inventory and records of shipments accepted, warehoused, dispatched and delivered to customers; and other duties and functions related to the foregoing as directed by management.


Required Experience

High school diploma or equivalent preferred. Computer experience necessary.? Demonstrates qualities of leadership, initiative, and judgment.? Excellent interpersonal and communication skills required. Must have ability to work under pressure.? Must be able to lift up to 70 pounds (31.9kg). Ability to work weekends (ie. Friday, Saturday, Sunday), holidays, and days off. ?May be necessary to speak other language(s), in addition to English, depending on customer contract. ?

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